DENTAL OFFICE ADMINISTRATION
(DOA)

​

The next In-class program Starts October 15th 2024

 

Course Details

• Courses are offered on Tuesdays and Wednesday 10:30 am to  2:30 pm  

• Course load is considered full-time and provides over 400 hours of training with over 150 classroom hours with hands-on training and a work placement assistance practicum (80 hours total), which is required to receive a certificate. Approx. 80+ hours of Dentrix training hands-on. This course is considered an in-class full-time course (online and in-class).

• We offer hands-on, current, advanced dental software training with Dentrix Software Systems. The student is involved in a Dentrix workshop.

• High school Diploma or Post Secondary Diploma required to process registrations. If nonapplicable a Mature Student Test is required.

• The course provides practical training from a dental professional with over 24 years' experience in all areas of the dental office.

• Small, intimate classes are offered to allow years more one-on-one training and provide attention to each student's learning curve.

• A Professional Resume Workshop and interview training are also included to help you to prepare for the interview process in the professional working world. A mock interview is completed in the final few weeks.

• Course tuition is affordable, compared to other college administration courses.

• CCDH offers more bonus features and hands-on relative practices with amazing job placement results for their students.

• Special trainers, teaching assistants, and guest speakers are incorporated into our program to give the students current, relative, outstanding knowledge.

• This professional course is taught by qualified, talented instructors geared at getting the students ready for the challenges and rewards of the dental field.

• Certificate of training issued upon successful completion of the course and all its requirements.

​

Course Outline & Syllabus

• Dental terminology, dental procedures, numbering systems, and different dentitions.

• Tooth charting and universal charting symbols are both manual and electronic.

• Insurance claims, both manual and electronic.

• Treatment planning and pre-determination forms for insurance companies. General knowledge. For more in-depth training see our "Treatment Coordinator" program.

• Insurance codes, insurance companies.

• Legal concepts, privacy act, and dental office ethics.

• Infection control and IPC protocols in sterile bay and operatories.

• Inventory and dental office record management.

• Office policy procedures and creating a dental office manual.

• Patient record keeping, and appointment management for all practices.

• Creating a balanced office schedule.

• Accounts receivable and payable in a dental office.

• Efficient reception desk skills and protocols to manage the front-end operations.

• Effective patient rapport and learning excellent communication skills.

• Verbal skills workshop and critical thinking scenarios to assist the students in using dental terminology with confidence.

• Dealing with difficult patients and situation situations that occur in the dental office. 

• Hands-on dental software program workshops using Dentrix Software program.

• Guidance in creating a professional resume as well as providing an interactive interview workshop.

• Guest speakers and guest interviewers during the program.

• Excellent trainers and small setting class environment. 

​

Course Fee

• The tuition fee is $5499.99 (which includes exam fees) plus an additional $350.00 for student materials (which they keep).

• Textbook deposit fee of $100 is required.

• A $150.00 admin/processing fee is required to register and secure your seat. This is non-refundable and non-transferal and expires in 30 days. All tuition payments are due 7 days before the commencement of the program.

• All fees paid by credit card are subject to a 3% processing fee. If payments are made through online banking are free.