DENTAL OFFICE ADMINISTRATION
(DOA)

In-class programs are currently unavailable. See online options.


Course Details

  • Courses offered on Monday & Tuesdays 10:00 am to  2:30 pm  

  • Course load is considered full-time and provides over 400 hours of training with over 140 classroom hours with hands-on training and a work placement assistance practicum (80 hours total), which is required to receive a certificate. Approx. 80+ hours of Dentrix training hands-on. This course is considered an in-class full-time course (online and in-class).

  • We offer hands-on, current, advanced dental software training with Dentrix Software Systems. The student is involved in a Dentrix workshop.

  • High school Diploma or Post Secondary Diploma required to process registrations. If nonapplicable a Mature Student Test is required.

  • The course provides practical training from a dental professional with over 22 years' experience in all areas of the dental office.

  • Small, intimate classes are offered to allow years more one-on-one training and provide attention to each student's learning curve.

  • A Professional Resume Workshop and interview training are also included to help you to prepare for the interview process in the professional working world. A mock interview is completed in the final few weeks.

  • Course tuition is affordable, compared to other college administration courses.

  • CCDH offers more bonus features and hands-on relative practices with amazing job placement results for their students.

  • Special trainers, teaching assistants, and guest speakers are incorporated into our program to give the students current, relative, outstanding knowledge.

  • This professional course is taught by qualified, talented instructors geared at getting the students ready for the challenges and rewards of the dental field.

  • Certificate of training issued upon successful completion of the course and all its requirements.

Course Outline & Syllabus

  • Dental terminology, dental procedures, numbering systems, and different dentitions.

  • Tooth charting and universal charting symbols are both manual and electronic.

  • Insurance claims, both manual and electronic.

  • Treatment planning and pre-determination forms for insurance companies. General knowledge. For more in-depth training see our "Treatment Coordinator" program.

  • Insurance codes, insurance companies.

  • Legal concepts, privacy act, and dental office ethics.

  • Infection control and IPC protocols in sterile bay and operatories.

  • Inventory and dental office record management.

  • Office policy procedures and creating a dental office manual.

  • Patient record keeping, and appointment management for all practices.

  • Creating a balanced office schedule.

  • Accounts receivable and payable in a dental office.

  • Efficient reception desk skills and protocols to manage the front-end operations.

  • Effective patient rapport and learning excellent communication skills.

  • Verbal skills workshop and critical thinking scenarios to assist the students in using dental terminology with confidence.

  • Dealing with difficult patients and situation situations that occur in the dental office. 

  • Hands-on dental software program workshops using Dentrix Software program.

  • Guidance in creating a professional resume as well as providing an interactive interview workshop.

  • Guest speakers and guest interviewer during the program.

  • Excellent trainers and small setting class environment. 

Course Fee

  • The tuition fee is $4988.99 which is all-inclusive (tuition, exam fees).

  • Student must purchase their textbook for the course. The cost range is from $40 to -100 depending on the source.

  • A $135.00 admin/processing fee is required to register and secure your seat. This is non-refundable and non-transferal and expires in 30 days.

  • All fees paid by credit card are subject to a 3% processing fee. If payments are made through online banking are free.